Privacy Policy
Privacy Policy
SULCAVE is committed to protecting the privacy of its customers and users, ensuring the confidentiality and security of personal data collected within the scope of its commercial activity, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
1. Data Controller
The data controller is:
SULCAVE – Comércio de Materiais de Construção, Lda.Urbanização Industrial do Carmo, lote 20
8400-445 Lagoa
Email: marketing@sulcave.pt
Phone: 282 342 953
2. Data Collected
The personal data collected by SULCAVE may include:
- Full name
- Delivery and billing address
- Tax number (NIF)
- Telephone contact
- Payment details (e.g. IBAN, in the case of transfers)
The collection of this data occurs at the time of the order (via website, telephone or email), or when the customer contacts the company for information requests.
3. Purpose of Data Processing
The data collected is used to:
- Order processing and shipping
- Invoicing and compliance with legal obligations
- Contact the customer for clarification or additional information
- Warranty, return or exchange management
- Communication of campaigns and promotions (with explicit consent)
4. Legal Basis
The processing of data is based on:
- In the performance of a contract (order and sale)
- In compliance with legal obligations
- In the legitimate interest of the company
- On the consent of the holder (in case of marketing communications)
5. Data Sharing
SULCAVE does not sell, rent or transfer personal data to third parties.
Data may only be shared with:
- Carriers (for delivery purposes)
- Banking entities (for payment processing)
- Accountants and legal entities, for tax compliance
All partners comply with legal data protection requirements.
6. Data Retention Period
Personal data will be stored:
- For as long as necessary for the purpose for which they are intended
- For the legal period required to comply with tax obligations (usually 10 years)
- Until the customer requests deletion (where applicable)
7. Data Subject Rights
Under the terms of the GDPR, the data subject has the right to:
- Access your data
- Rectify incorrect or outdated data
- Request erasure of data (“right to be forgotten”)
- Object to processing for direct marketing purposes
- Request restriction of processing
- Data portability, if applicable
Orders must be made by email to: marketing@sulcave.pt
8. Data Security
SULCAVE adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or improper disclosure.
9. Cookies and Site Navigation
The SULCAVE website may use cookies to improve the browsing experience. The user can, at any time, configure their browser to refuse cookies.
10. Changes to the Privacy Policy
SULCAVE reserves the right to change this Privacy Policy at any time. The updated version will always be available on the website.
11. Contacts and Complaints
For any questions related to personal data, please contact:
- Email: marketing@sulcave.pt
- Phone: 282 342 953
If you consider that SULCAVE has not respected your rights, you can file a complaint with the National Data Protection Commission (CNPD) – www.cnpd.pt
